Second Nature uses SSL to keep our customers details secure at all times. We do not hold any payment details at any time. Order and delivery details are held on a secure server with brute force protection as standard at a server and site level.
Payment details are held by our payment providers – Paypal and Sagepay. Transactions are verified by Visa and Mastercard.
Your order to buy on our site constitutes an offer, which can then be accepted by Second Nature by the dispatch of the products ordered (a “Sale” or “Purchase”). All products presented for purchase on our site are subject to availability.
Please be aware that for products dispatched overseas Second Nature is not responsible for the payment of any import duty, customs charges or any other fees levied locally for such products, and that you may be asked to pay any such duty, charges or fees at the point of delivery.
Processing of Orders
We endeavour to process your order within 24 hours of receiving it, and to pack it and prepare it for dispatch within 48 hours. Delivery will normally be within 1 – 3 working days from order time but please allow 3-5 working days. Second Nature will use all reasonable endeavours to meet the above guidelines but would appreciate your understanding that this is not always possible.
We try and hold all items in stock but if we do find that your item is unavailable, we will inform you as soon as possible and will provide you with an estimated delivery time. You will also have the option of cancelling the order and obtaining a full refund if the item is not expected back in stock or if the waiting time is more than you prefer!
Second Nature makes every effort to ensure that products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact us as above within 5 days of receipt of the product. In order to help us investigate the damage it will be useful if you can provide photographic evidence of damage both to the product and/or its packaging. We would ask that you return the item within 10 days – in most cases a refund or replacement will be offered.
If ordering fragile goods from overseas it may not be possible to insure the items in which case they will be transported at the buyers risk. We take great care to pack fragile goods but if they cannot be insured against damage then we cannot take responsibility for breakages.
Price and Payment
The price of any products will be as quoted on our site, except in cases of obvious error. These prices include VAT where applicable but exclude delivery costs, which will be added to the total amount due as detailed on our site. Prices are liable to change at any time, but changes will not affect orders already placed.
Risk and Title
The Products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action;
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- Impossibility of the use of public or private telecommunications networks; or
- The acts, decrees, legislation, regulations or restrictions of any government;
Our performance under any Sale is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms and conditions may be performed despite the Force Majeure Event.
Your privacy is important to us. We will only use the information we collect about you in accordance with the Data Protection Act 1998.
On our site you can order our products, request information and register for promotions or competitions, as a result of which you will be submitting personal information such as your name, address, e-mail address, phone number and credit/debit card information. You may even submit the name, address and phone number of other people if, for instance, you are ordering a gift for them online.
Personal information is primarily collected in order to process an order you may place on the site, but may also be stored in order that we provide you with information which you have specifically requested, for example on offers or promotions. We also need your contact details in order to provide you with the best possible service (including shipping), to inform you if an item is out of stock or to update you on the status of an order.
We will not e-mail you or otherwise contact you beyond the service we provide for an order you have placed unless you have chosen to opt in to the marketing communication we provide.
We do not sell, rent or otherwise make available to third parties any personal information you may submit during a visit to our site.
Our right to vary these Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before you make an offer to purchase a Product.
We may use technology such as “cookies” to track traffic patterns through the site by assigning a “User ID” to your browser. These cannot be used to identify any specific user but they can be used to identify your computer. Unless you tell us we will never know who you are, even if a cookie is assigned to your browser. You should be able to modify your browser settings if you do not wish your computer to be identified in this way, however, if you do disable cookies you may not be able to make use of all the features on our site.
Ownership and Intellectual Property Rights
The trade marks, copyright and all other intellectual property rights in or relating to Second Nature are and shall remain the property of Second Nature. You shall not use, borrow, remove or alter any trademarks, photographs, text, copyright symbol, or any other information, identification or symbol relating to the authorship or ownership of any of the data belonging to Second Nature.
Links on our site may lead to other websites. We accept no responsibility for the content, accuracy or function of such websites nor do we endorse the contents of such sites.
We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms and conditions which will continue to be valid to the fullest extent permitted by law.
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Sale and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a Sale, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Sale except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Sale (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
Governing Law and Disputes
These terms and conditions and all Sales via the internet shall be governed by and construed in accordance with Scottish law and all parties submit to the exclusive jurisdiction of the Scottish Courts.